Tickets, field visits, reports: support lives on urgency and repetition. Klair builds the software that automates customer support, so your technicians stay in the field.
Examples drawn from the trade's frictions. Your project always starts from your own case.
After every visit, the raw write-up has to be reread, reformatted and illustrated by hand before it goes out to the client.
Turns field notes, photos and exports into a branded client report; the team fixes things up in a review workshop, then approves the send.
≈ 3 h / day handed back to the team
The shared support inbox overflows with repetitive requests, week after week, and the urgent ones drown for lack of a clear priority.
Reads each email, sorts it by type and urgency, drafts a reply, and escalates the sensitive cases to Slack or Teams.
The same questions keep coming back, and the answer sits in a closed ticket no one can find.
Indexes resolved tickets, answers the agent by citing the original resolution, and flags when no past case matches.
The shared inbox piles up dozens of messages a week; nothing tells you at a glance what's still waiting for a reply, and the urgent ones drown in the flow.
Goes through your week's inbox, groups the messages by topic, lifts the urgent ones to the top, and delivers a clear summary every Monday.
A clear read every week, without reopening everything
« After every visit, I reformat the write-up by hand before sending it to the client. »
Describe your case in your own words; Klair helps you turn it into a brief.
or write to us:
hi@klair.dev